Question

Universal containers has made a decision to switch monthly sales performance reviews to quarterly sales review. Which feature of collaborative forecasts allows a system administrator to ensure

Answer 1

Answer:

Assign cases to queue and create an escalation rule to escalate cases that have not been accepted by an agent within one hour.

hope it helps..

Answer 2

Configure Forecast Types

Explanation:

• A forecast type is a forecast which is configured to use a particular type of data: opportunity splits, standard opportunity fields, custom opportunity fields, overlay splits, territories. Each forecast type specifies a measurement: quantity or revenue. Territory, product date forecasts, and schedule date are available in Lightning Experience only.
• Salesforce offers two types of forecasting:  Collaborative and Customisable. Collaborative forecasting offers adjusted amounts, custom currency fields, and a custom field forecast which Customisable does not