Question

Universal containers would like to remove data silos and connect their legacy crm together with their erp and with salesforce. Most of their sales team has already migrated to salesforce for daily use, although a few users are still on the old crm until some functionality they require is completed. Which two techniques should be used for smooth interoperability now and in the future?

Answer 1

ontainers would like to remove data silos and connect their legacy crm together with their erp and with salesforce. Most of their sales team has already migrated to salesforce for daily use, although a few users are still on the old crm until some functionality they require is completed. Which two techniques should be used for smooth interoperability now and in the future?

Answer 2

a. Specify the legacy CRM as the system of record during the transition until it is removed from operation and fully replaced by Salesforce.

b. Work with stakeholders to establish a Master Data Management plan for the system of record for specific objects, records, and fields.

Explanation:

• Interoperability is described as the property or capability that allows the sharing of resources between different systems in order to interact and function with others reciprocally.
• As per the question, the two techniques that must be employed to ensure easy interoperability in the present, as well as, future would be 'identification of the endowed CRM(Customer Relationship Management) and operating with the collaborators' in order to set up an appropriate management plan for keeping a record of specific items.
• This would assist in organizing various information so that effective relations are established and promote the effective growth of the business.

Learn more: Interoperability

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