Using 7c’s of Communication, write an email to your manager explaining the reason in delay in your project.
Word limit : 250-300
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7 Rules of Effective Communication with Examples
By Arvind Rongala- July 13, 201519323
7 Rules of Effective Communication with Examples
A study conducted by McKinsey Global Institute and International Data Corporation reveals that employees spend close to 30% of their time on emails. Beyond that, meetings, conference calls, presentations, report writing and several other activities at the workplace involve communicating with peers, superiors and other colleagues.
To ensure that you communicate in the most efficient and engaging manner possible and thereby enhance your productivity at work, your communication needs to follow the 7Cs: Clear, Correct, Complete, Concise, Concrete, Coherent, Courteous.
Table of Contents
7Cs of Effective Communication
Clear:
Correct:
Complete:
Concise:
Concrete:
Coherent:
Courteous:
7Cs of Effective Communication
Clear:
Any message needs to come out clearly from your communication rather than the recipient having to assume things and coming back to you for more information. This will only lead to more time being wasted on emails.
Do not try to communicate too many things in one message. This will dilute the attention of the reader. For an example of poor communicating skills, look at this email below.
Explanation:
Correct:
When too many emails are being written in a day, people tend to type fast and therefore might make spelling mistakes. Spell check will not be able to catch it if the wrongly spelt word is in fact another word in the English language. You also need to ensure that you address people the right way and spell their names correctly. Additionally, you need to ensure that the reader has sufficient knowledge and education to understand the technical terms that you use in your communication.
Complete:
A complete message will have all the information the reader needs to know to be able to respond or take action. If you require the reader to take some kind of action, ensure that you have a ‘call-to-action’ in your email and also communicate the urgency of the task in question. Incomplete messages lead to iterations, a lot of back-and-forth, and waste of time and effort on both ends. Here is an example of an incomplete message.
Concise:
People more often than not tend to write 4 sentences in a place where they could have finished the message in 2 sentences. This wastes the time of the sender and the receiver and in turn limits their productivity too. Furthermore, try not to add fillers such as ‘I mean’, ‘sort of’, ‘for instance’, ‘basically’, etc. Your message needs to be accurate, to the point and crisp. Here is an example of a bad email.b
Concrete:
You need to believe in you what you want to convey to the audience. Concreteness is a quality which needs to come to the fore especially during marketing or advertising campaigns. There need to be details that capture the attention of the audience, not bore them.
Coherent:
Your message needs to have a logical flow. All sentences in your email or report should be connected to the previous one and stick to the main topic. Without coherence, the reader will easily lose track of what you have conveyed.
Courteous:
Being courteous is of profound importance in a corporate setting. Individuals who work together are not necessarily friends and therefore, to maintain a healthy working relationship, being courteous is a necessity. Hidden insults and aggressive tones will only cause trouble among individuals and result in reduced morale and productivity