व्हाट इज द डेफिनेशन ऑफ इंटरनल एक्टिविटीज
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Internal activities are non-customer facing activities that a resource performs as part of daily duties. External activities are activities where resources are required to travel to perform some type of service.
For many resources, their first activity might be a warehouse visit. Around mid-way through the shift, there will be a lunch activity. The last activity might also be a warehouse activity, completing their end-of-day tasks. This is an example of how an internal activity is part of a resource’s daily duties..
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