Question

व्हाट इज द एडवांटेज ऑफ ब्रांडिंग टू द कस्टमर्स​

Answer 1

Answer:

1. Training increases job satisfaction, which raises customer satisfaction

Studies show that ongoing training increases employees’ satisfaction with their jobs. That’s good news for any field, but it’s critical in customer service. Why? Because research also shows that happy employees lead to happier customers.

Great companies put both time and money into their agents by offering the right tools and training. When you invest in support agents’ careers, they’re more likely to feel satisfaction in their jobs.

Training not only makes for happier reps but more knowledgeable ones. Your team needs to be trained well on your products to provide a great customer experience. They won’t have time to go hunting for answers when they’re on the phone with an angry customer.

Well-trained employees are better equipped to do their jobs—and do them well. That benefit translates directly to your customers.