Verbal communication is the best way of communicating compared to non verbal communication
Answers
Answer:
Explanation:
We communicate with much more than words: when we interact with someone, our body has a language
of its own. The way we sit, the gestures we make, the way we talk, how much eye contact we make – all
of these are non-verbal ways of communicating that impact the messages our words are sending.
Managers who are adept at dealing with negative emotions in the workplace are mindful of how and
what they communicate verbally and non-verbally. They are also receptive to the verbal and non-verbal
messages of others. Perceptive managers can go beyond the words to discover the fuller meaning of a
statement by observing non-verbal communication.
Our verbal messaging is communicated via the words that we use. The verbal message is of course an
important part of our communication, but the way we communicate nonverbally is equally, and
sometimes more, important.
Nonverbal communication includes the following:
- Tone of voice
- Rate and volume of speech
- How we articulate our words
- Rhythm, intonation and stress placed on words
- Facial expression
- The amount of eye contact we make
- Gestures/touch
- Body language and posturing .
Often our verbal and non-verbal messages are consistent, but they can sometimes be inconsistent. If
someone’s words conflict with their tone of voice and/or non-verbal behaviours, we often mistrust the
words and tend to believe the non-verbal clues instead. It’s not very convincing, for example, when
someone tells you they’re not angry at you, but they avoid eye contact, have an angry expression on
their face, can barely force out the words, and slam their fist on the table while saying it.