Visit a consumer organisation in your town. List down the various functions performed by it.
Answers
SOLUTION :
The functions of consumer organisation in protecting and promoting consumer interest are :
(a) EDUCATING CONSUMERS OF THEIR RIGHTS:
These organisations educate the consumer through training programmes, seminars, workshops, brochures, journals, etc .
(b) ENCOURAGING CONSUMERS TO TAKE LEGAL ACTION :
These organisations encourage consumers to take legal action against fraudulent and unfair trade practice of manufacturers and sellers.
(c) TESTING QUALITY OF CONSUMER PRODUCTS :
These organisations conduct regular tests to check the quality of various consumer product through accredited laboratories and results are made public.
(d) PUBLISHING CONSUMER RELATED MATERIALS :
These organisations published lot of materials on various media of information for the consumers welfare.
(e) FILING COMPLAINT ON BEHALF OF CONSUMERS :
These organisations file complaints with appropriate consumer courts on behalf of the consumers.
(f) INITIATIVE IN PUBLIC INTEREST :
Some NGOs take initiative in filing cases in consumer court in the interest of the general public , not for any individual.
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Answer:
Consumer organisations and NGOs are established or formed to protect and promote the consumer interest. They perform following functions:
Role of NGOs/Consumer organisations : (any six)
(i) Creating awareness about consumer rights by organising training programmes, seminars and workshops.
(ii) Imparting knowledge about consumer problems, legal reporting and reliefs available by publishing periodicals and publications.
(iii) Carrying out comparative testing of consumer products in accredited laboratories and publishing the results for the general benefit.
(iv) Encourage consumers to take action against any unfair or unscrupulous activity of the seller.
(v) Providing consumers legal assistance by providing aid, advice, • etc to seek legal remedy.
(vi) Filing complaints in appropriate courts on behalf of consumers.
(vii) Taking initiative for filing cases in the interest of general public.