We often are confronted with multiple situations at once. How would you prioritize handling an upset parent, a crying student, and 2 colleagues ready to get into a fight who are wishing to see you? Share your strategy to solve the given scenario as a School Social Worker.
Answers
Answer:
Step 1: Just Listen
Your first step is to do nothing. Just listen. Don’t interrupt and don’t be in a hurry to jump in. Doing so will only make them angrier and more intent on making a big issue out of it. Respond only after they’ve gotten everything off their chest.
Step 2: Categorize
If the complaint is related to standardized teaching methods, curriculum, school policies, and other areas out of your control, then refer them to the principal without further comment.
If the complaint is in regard to your classroom management plan, homework policy, or classroom procedures, then politely explain why you do things the way you do. Without being defensive, educate them on how your program works to protect every student’s right to learn and enjoy school.
Explanation: