Question

what and what is effectiveness in the content of customer service

Answer 1

Explanation:

Feeling good about your customer service doesn’t mean you’re actually doing a good job of keeping customers happy. If you don’t have a way to measure your effectiveness, you could miss some key tasks that your customer-service personnel need to perform. You can measure your company’s customer service effectiveness and evaluate what areas you need to work on. There’s no reason to leave this important aspect of your business to guesswork

Monitoring Calls

Record your customer service calls and listen to them periodically. Create a checklist of attitudes and actions you expect from your customer service representatives, and note whenever a call falls short of meeting your expectations. Your checklist should include items such as not interrupting the customer, being polite, offering solutions instead of excuses and noting if your representative thanked the customer for her business. By using a checklist, you can analyze customer service calls by a common standard. This can help you identify areas that need improvement

Answer 2

Effectiveness of customer service basically refers to how successfully a company or business can address customer needs,preferences and demand.In this regard,some of the factors that are important include customer loyalty and satisfaction,customer retention,customer feedback,sustainable customer relationship and so forth.

Explanation:

In the context of customer service,a firm or company should constantly keep track of its customer relationship.Some of the ways a company can ensure effectiveness of its customer service include establishing customer loyalty and satisfaction though always providing good quality products and services,retain a positive customer relationship even after the sale is done,constantly monitor and address customer feedback,make product/service modifications according customer preferences and maintaining a positive and professional behavior with the customers.Therefore,in short,effectiveness of customer service denotes successful execution of all these functions,which can induce long term business success for any firm or company.