Question

What are ‘bad news’ letters’? What are the points to be kept in mind when such letters are drafted and sent?​

Answer 1

Answer:

$\huge \colorbox{pink}{ANSWER}$

Explanation:

Keep in mind these seven goals when delivering bad news in person or in writing: Be clear and concise to avoid being asked for additional clarification. Help the receiver understand and accept the news. Reduce the anxiety associated with the bad news as much as possible by expressing sympathy or empathy.

Answer 2

Keep in mind these seven goals when delivering bad news in person or in writing: Be clear and concise to avoid being asked for additional clarification. Help the receiver understand and accept the news. Reduce the anxiety associated with the bad news as much as possible by expressing sympathy or empathy.