what are legal measures taken by government to empower the consumers in India
Answers
MRTP Act (Monopolies and Restrictive Trade Practices Act) was enacted in 1984 to check unfair trade practices.
(b) COPRA was enacted in 1986 to protect consumers from exploitation in marketplace.
(c) Consumer courts have been set up to provide justice to the people who were treated unfairly in the marketplace.
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Mention some of the rights of consumers and write a few sentences on each. » « Suppose you buy a bottle of honey and biscuit packet. What logo or mark you will have to look for and why?
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Conduct a survey in you locality by supplying the following questionnaire to get an idea as to how alert they are as consumers. For each question, tick one
Mrs Krishna bought a Colour Television (CTV) against six months warranty. The CTV stopped working after three months. When she complained to the dealer/shop where it was purchased, they sent an engineer to set it right. The CTV continues to give trouble and Mrs Krishna no longer gets any reply to the complaint she made to the dealer/shop. She decides to write to the Consumer Forum in her area. Write a letter on her behalf. You may discuss with your partner/group members before you write it.
(i) COPRA applies only to goods. (ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. (iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. (iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value. (v) Hallmark is the certification maintained for standardization of jewellry. (vi) The consumer redressal process is very simple and quick. True (vii) A consumer has the right to get compensation depending on the degree of the damage.
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Explanation:
Legal protection to consumers
1. The Consumer Protection Act-1986
2. The Contract Act – 1872 ( 1982)
3. The Sale of Goods Act – 1930
4. The Essential Commodities Act – 1955
5. The Agricultural Produce ( Grading and Marking )
Act -1937
6. The Prevention of Food Adulteration Act-1954
7. The Standards of Weights and Measurement Act-
1976
8. The Trade Mark Act- 1999
9. The Competition Act -2002
10. The Bureau of Indian Standard Act -1969 (1986)