what are public grievance? explain any two instruments for the redressal of public grievance? about 250 words.
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Answer:
Public Grievances Redressal is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of general public. It was created in June 2007 by the Department of Administrative Reforms & Public Grievances
Various Instruments that are established as redressal mechanisms are:
Establishment of grievance redressal machinery under citizens’ charter.
Fixing time frames for grievance redressal.
Establishment of an Institution of Ombudsman in the local level known as Lokpal and Lokayukta to oversee redressal of grievances.
Monitoring of grievance redressal at the Head of the Department, Secretary and minister levels periodically using computerized monitoring system and placing the results before the public.
Strengthening of Consumer Courts.
Increased transparency of and the public’s access to, information on public finances is essential to supplement legislative scrutiny.
Establishment of Call Centre and development of a web-enabled grievances disposal monitoring system.
Involvement of civil society in the processing and tracking disposal of grievances.