Question

what are soft skills? briefly explain some of them with the help of examples in 500 words

Answer 1

Soft skills, the topic of this lesson, are the subtle behaviors and communication styles that help make a work environment or interaction with another person easier to manage. Soft skill examples include communication skills, such as voice inflection and gestures. They also include attributes such as adaptability and flexibility. Other soft skills include:

Problem SolvingCreative ThinkingConflict ResolutionTime ManagementSelf-Motivation

Applying Soft Skills

To see how soft skills apply, let's look at this scenario. Jay is a clothing store manager who receives a complaint from a customer, Mr. Adams. Mr. Adams brought back a shirt that he decided he did not want and requested a refund. He says the associate who helped him, Rick, would not take the shirt because he was one day past the 10-day return policy. Mr. Adams states Rick was rude and inflexible. Jay immediately apologizes for Rick's behavior and inflexibility. With a smile, he affirms that the information about the policy is correct, but because he is a longtime customer he is willing to offer the refund. He also assures the customer he will speak with Rick about the incident. In this instance, Jay uses the problem solving soft skill to let Mr. Adams know he can resolve the initial concern about the shirt and will address the issue with Rick. Taking quick decisive action with a smile is a subtle way to ease the customer's frustration and maintain customer loyalty. Jay will also use similar soft skills to maintain a stable work environment when confronting Rick.

This is not the only thing that Jay needs to discuss with Rick. Jay has also noticed Rick being late to work and Rick's co-workers have complained of Rick taking personal calls in front of customers. Jay will employ his communication and leadership skills to help Rick improve his adaptability and flexibility, personal accountabilit