What are some good things to do in your online communication?
Answers
Answer:
Best Practices for Communicating Effectively Online
Improve Clarity with Less Word Clutter. ...
Apply the Same Logic to Your Meeting Invitations. ...
Work in Batches, Not Long Chains. ...
Remember That Most Communication is Two-Sided, At Least. ...
Make Your Meetings Visual. ...
Don't Interrupt a Great Working Relationship. ...
Build Your Confidence with Dedicated Practice.
Hope it helps you.
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Answer:
first of allyyy
1. Follow ‘netiquette’
When people meet in person for the first time, there are certain unwritten rules of it’s customary to behave with propriety and decorum. Ignoring these rules risk coming across as rude, arrogant, or just plain odd, creating barriers to constructive dialog as a result and damaging any potential relationships before they’ve even begun. Well, online communication works in a similar way, with a similar set of standards.
‘Netiquette’ is the framework of accepted behaviours when communicating online. In many ways, the importance of netiquette exceeds that of in-person etiquette, because unlike fleeting acquaintances, the internet creates a permanent record of communications which can haunt people and businesses that have been ineffective or offensive in previous online interactions. Avoid such communication at all costs; you don’t need the Ghost of Bad Online Past hovering above you and ruining your reputation, that’s for sure.
When communicating via faceless channels, such as email or social platforms, it’s important to remember that there is a real person on the receiving end, although you cannot see them. This will also ensure you are using human language, rather than writing with a robot receiver in mind.
What can you do? First off, be as polite as you would be in offline encounters. Acknowledge other people’s privacy and respect their time. You can also include simple greetings and salutations to make correspondents feel safe and respected. Follow these simple tips, and you’ll become the boss of respectful communication.
2. Use clear and concise language
When writing content, it’s important to write in a style that your audience will enjoy reading. Consider the following:
Tone of voice: Are you writing a formal piece of copy that calls for sophisticated vocabulary, or would your audience respond better to a more casual, conversational writing style?
Technical jargon: Too much industry ‘jargon’ could end up alienating audiences unfamiliar with such specific terminology. Instead, use technical terms where necessary, but aim to keep your content as accessible as possible. When using acronyms always write the full phrase out in full the first time you use it followed by the acronym in brackets – eg search engine optimisation (SEO). That way, readers will know exactly what you are referring to later in the text.
Break up your text: A long page of unbroken copy is likely to put many readers off. Use subheadings, bullet points, and lists to break up your content into digestible chunks that look less daunting on the screen. From an SEO perspective, a well-structured web page is also far easier for spiders to crawl and index.
However, since most online communication uses the written word (email, chat, forums, discussions, social media comments etc) a good working knowledge of vocabulary and grammar is essential; if in doubt, always check.
Business owners should therefore consider offering on-going training opportunities to workers who want to improve their writing skills, because when team members write better, they present an improved, professional image of their company.
Luckily, online communication can easily be improved through proofreading. Check for:
Grammar and punctuation errors
Poor sentence structure
Incorrect use of tenses
Spelling errors or typos
Proofread your work to eliminate grammar and spelling errors
It’s often difficult to spot your own mistakes, especially if you’ve read through the piece several times already, so ask a colleague to check your work with a fresh pair of eyes.
Conducting a general ‘sense check’ is also a useful exercise. Making sure the wording flows correctly and reads well will help avoid ambiguity, and eliminating irrelevant and extra information can improve the clarity of a written message.
3. Convey the right tone
Online communications differ from in-person encounters because they often lack non-verbal cues such as facial expressions, gestures, and tone of voice.
When communicating online with customers and prospects, it is therefore important to establish the correct tone of a conversation from the outset. Humour can be an effective ice breaker when used in face-to-face situations and can help build a rapport with new acquaintances, however tread carefully when using humorous language online; avoid tones that can be easily misinterpreted in writing, such as sarcasm or irony, so as not to inadvertently offend people and burn bridges you’ve worked hard to build.
Although corporate culture often dictates the tone of language used for business, different communication styles may be chosen based on context. For example, you can use colloquial terms when chatting with a long-time customer, but when it comes to resolving customer complaints, using formal and grammatically correct speech is usually best to ensure the customer knows you are taking matters seriously.