What are the capabilities of a Customer Relationship Management (CRM) platform?
It centralizes access to other platforms and ensures that users only need to authenticate once, in a single place.
It provides insight into the internal compliance status of a business, while also providing concrete actions to take, if necessary.
It connects buyers and sellers in a direct manner, while also ensuring that the platform receives a commission that is as low as possible.
It stores, manages, and maintains customer information of a business, while also tracking opportunities, leads, and campaigns.
Answers
Explanation:
What is CRM? CRM software is a modular technology system that includes sales automation, analytics, and marketing automation tools to gather customer data and empower sales teams to work at peak efficiency.
Customer relationship management solutions have become a mainstream part of the business world. CRM systems let organizations track customer data across channels, keep team members informed of user activities, and eliminate excessive manual work gathering information from clients.
Answer:
It stores, manages, and maintains customer information of a business, while also tracking opportunities, leads, and campaigns.
Explanation:
because CRM is all about customer relationship and it directly deals with all customer information business needs