what are the connections between the firm, it's IT infrastructure and Business Capabilities?
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The services a firm is capable of providing to its customers, suppliers, and employees are a direct function of its IT infrastructure. Ideally, this infrastructure should support the firm’s business and information systems strategy. New information technologies have a powerful impact on business and IT strategies, as well as the services that can be provided to customers.
IT infrastructure can be seen as technology or as service clusters. The service-based definition focuses on the services provided by the hardware and software, such as computing platforms, telecommunications, physical facilities management, application software, data management, IT management, IT standards, IT educations, and IT research and development. The service platform perspective highlights the business value provided by IT infrastructure.
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