What are the determinants of service quality how can you use them to improve service providedby your organisation?
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Strengthen your customer service skills. ...
Look at every touchpoint. ...
Improve your customer interactions. ...
Enhance your customer service strategy. ...
5. Make sure your reps are engaged. ...
Give your customers a way to provide feedback.
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Explanation:
➡️ The Parasuraman et al. (1985) provided a list of ten determinants of service quality as a result of their focus group studies with service providers and customers: access, communication, competence, courtesy, credibility, reliability, responsiveness, security, understanding and tangibles.
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