Question

What are the different services provided by a hotel in general

Answer 1

Answer:

Hotel services, their number and the amount of people engaged in them depends on the size of the hotel as well as on its status. Typically, the basic hotel services include reception guests, room service, food service, including restaurants in the hotel, and security. Sometimes in the small hotels the duties of security, a cook and a cleaner are performed by the owner himself.

Other services offered to guests of the hotel, can be considered as bonuses. These are the laundry service, massage room, fitness gyms, conference rooms, lock boxes for valuable assets and many other things. These services can be included in the price of the room or paid separately.

Recently, the hotel industry trends towards separating the services sector between hotels. Many hotels nowadays offer recreation for a particular group of tourists. Popular family hotels, hotels for the newlyweds and hotels for people with disabilities – each of them has its unique set of services. For example in the family hotel clients are offered services of child care and game rooms. In the hotel for the newlyweds there is a special service for weddings. In the hotel for disabled persons there is medical support service.

Among the services that are indirectly related to the customers, that means that they are not involved in direct care of guests, are marketing service and bookkeeping of the hotel. Reservation, once considered one of the main hotel services, today has become an anachronism. Nowadays, in order to book a hotel clients use services of the major tour operators. Online booking through the numerous tourist online services is getting increasingly popular.

Often the responsibilities of some hotel services are assigned to the other companies. In the United States and Western Europe the network of special hotel firms, which offer their services to the hotels, is widely developed. Typically, if the hotel uses the services of such companies, the price of the rooms will be slightly lower than in a hotel that provides a full range of hotel services on its own.

Answer 2

Table Service / What is a Table service?

• Table service is considered as a border category of service style which consists of English Service, American Service, Pre plated Service Etc.

• In this type of f&B service, the guest is seated at the table with laid cover and orders from the menu.
• The guest has to be greeted with an eye contact and a warm welcome.
• The server or waiter should normally address the guest by sir or madam.
• If the server knows the guest name then they should address the guest by their Surname and title.
• Assist the guest in seating as per the number of persons or any special requests.
• While seating the guests the least desirable areas like the tables near to side stations, kitchen, dishwashing area etc. to be only offered is all other tables are full.
• The menu to be presented after opening to the women first, then the host and clockwise for other guests.
• Special attention to be given to kids.
• When serving the guest orders the server or waiter should have a good understanding of who ordered what dishes.

English Service / What is a English Service / Family Style F&B Service?

• English service requires the food to be placed on large platters or in large bowls.
• These food portions are then delivered to the guest's table by waiters/servers.
• Once the host checks and approves the food the same is placed on the table.
• The guests then pass the food around the table and serve themselves.
• In some cases, the host may also ask the waiter to serve the food.
• This is a common type of F&B service style as the ease of service and waiters shouldn’t be highly skilled.
• The Family style F&B service is easy to implement.
• The servers or waiters shouldn't be that much skilled.  
• This type of service also requires little dining area or space.There is a higher or rapid table turnover rate with this type of service.
• One of the major disadvantages of the family style service is the difficulty to control the portion sizes.
• This is because the last guest who gets served may not get enough item if other guest had taken more.

Self Service / What is a Self Service?

• In this type of Food and Beverage Service the guest/customer is required to help himself/herself.
• Normally food is either kept on a counter or buffet.
• The customer picks up the required food from the buffet.
• Payment is either done prior to the food pickup or after food is picked up.
• The layout for such F&B service type should be done for free guest flow.

Room Service - What is a Room Service / In Room Dining Service?

• This type of f&b service as per the name suggest is provided in the guest room.
• The room service menu should match with the guest needs, expectations and hotels operations.
• Guest make food and beverage order from the room telephone, interactive television or hotels mobile app.
• Maximum of the room service orders in a hotel is for breakfast.
• For small orders the room service tray is properly laid out is used for serving the guest.
• For large orders, a room service trolly is used for serving.

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