What are the different to options for service delivery?
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Services industry is different from other industry as it provides services as their product. It is a very sensitive industry because it is dependent on the nature, quality and consistency of the service being provided.
There are different options for example, online services and physical services. There are apps that connect with the customer and provide them with individualized services experience.
Customer care is a very important factor because a service is direct contact with the customer. It can only be made better if you get to know what the customer wants.
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