Question

What are the enumerate and discuss the characteristics of hospitality and tourism industry

Answer 1

Answer:

Hospitality industry has many characteristics such as intangible, perishable, inseparable, simultaneous, variable, shift work, graveyard shift and guest satisfaction. Intangible servicecharacteristic in hospitality industry mean cannot see and touched but can felt.

Answer 2

Answer:  Over the past few years, the tourism and hospitality industries have both prospered and are intertwined. Its component, and hence a service, is tourism.

Explanation:

The characteristics of this industry are as follows:

• Product service mix: A successful hospitality company not only relies on the quality of its goods and services, but also on the manner in which they are provided. When determining whether a hospitality experience is satisfying or not, the traits of the staff and the manner in which they provide the service are frequently more significant than the material goods. Consequently, the two elements can enhance the whole service delivery process experience.

• A two-way conversation: Two-way communication is one important element that necessitates the involvement and participation of both clients and service workers in the service delivery process in order to achieve service excellences in the hospitality sector. Through contacts with clients, service workers can learn crucial information about their wants and needs in order to take prompt action to satisfy customers.

• Relationship Development: The survival of the hospitality sector depends greatly on repeat business. Building long-term relationships with customers can help businesses generate consistent revenue regardless of the cyclical nature of the economy and, at the same time, build their brands' reputations through the positive word-of-mouth of loyal customers. The hospitality and food service industries today use a variety of strategies to foster brand loyalty, such as membership programs that offer benefits and rewards to loyal customers.

• Cultural diversity: Since the hospitality industry is closely tied to the tourism industry, it is not surprise that those working in this field, whether as customers or employees, are exposed to a variety of cultural traditions through their interactions with others. Employees in the hospitality industry frequently engage with clients from many countries or regions, as well as with coworkers from various cultures or backgrounds.

• Intensive Work: Because it is by nature service-oriented, the hospitality sector needs a large work force to provide clients with an unforgettable experience. This trait is especially true for businesses that aim to attract high-end clients. For instance, fine dining establishments and 5-star hotels with a focus on offering personalised service to their patrons have high staff-to-guest ratios.

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