what are the essentials of effective telephonic conversation?
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Don't talk too fast so your customers having a hard time understanding you. Avoid raising your voice so the caller won't think that you're angry at him/her. But also don't lower your voice so it's hard to hear.
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The essential telephonic conversation are :
1. Positive Tone
2. Answering business calls
3. Putting callers on hold
4. Preparation & research
5. Controlling the conversation
6. Leaving them satisfied
7. Mastering the body language
8. Adjusting your voice
9. Providing top quality
10. Handling tough questions
11. Providing ongoing feedback
12. Sincerity over excuses
13. Being a professional
Hope It's Helpfull For You
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