Question

What are the four categories of cost of poor quality?

Answer 1

Answer:

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Explanation:

Cost of poor quality (COPQ) is defined as the costs associated with providing poor quality products or services. There are four categories:

Prevention costs are costs incurred to keep failure and appraisal costs to a minimum.

Appraisal costs are costs incurred to determine the degree of conformance to quality requirements.

Internal failure costs are costs associated with defects found before the customer receives the product or service.

External failure costs are costs associated with defects found after the customer receives the product or service.

Quality-related activities that incur costs may be divided into prevention costs, appraisal costs, and internal and external failure costs.

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