What are the four conflicting goals do service operation balance?
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Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers.(pp6–7) It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product.
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Event Management Process
Incident Management Process
Request Fulfillment Process
· Access Management Process
· Problem Management Process
· Common Service Operation Activities
· Service Desk Function
o Technical Management Function
o Application Management Function
o IT Operations Management Function
Incident Management Process
Request Fulfillment Process
· Access Management Process
· Problem Management Process
· Common Service Operation Activities
· Service Desk Function
o Technical Management Function
o Application Management Function
o IT Operations Management Function
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