What are the importance of customer satisfaction?
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Customer satisfaction plays animportant role within your business. Not only is it the leading indicator to measure customer loyalty, identify unhappy customers, reduce churn and increase revenue; it is also a key point of differentiation that helps you to attract new customers in competitive business environments.
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Customer satisfaction is the most important thing in a business.
Explanation:
- A happy customer will help to increase our business while a unsatisfied customer will demolish your business.
- In doing a business, the voice of the customer spreads quickly. A happy customer tells good things about our business to others while an unhappy customer will share his complaints to everyone.
- So, dealing a customer is as important as the quality of the product. Customers are the base for any business which helps to develop the business.
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