What are the six primary roles that information systems play in organizations? How are information systems used in each context? Refer to Introduction to information systems, Patricia Wallace, 2nd edition.
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The Six primary roles played by information system in an organization are:
1. Management of operations: Operation management includes design, operation and improvement of the system and processes used by the organizations in order to deliver products and services.
2. Customer relationship management: It is important to maintain good and healthy relationship with customer, client, student, patient, taxpayer and others approaching the organization to take product or service that are primary for success. Healthy customer relationships help in success of the organization.
3. Decision-making: Decisions are taken by the managers depending on the judgment. Business intelligence is the information management system in order to make decisions that can be obtained from any source beyond the information systems of an organization.
4. Collaboration and teamwork: Collaboration and teamwork help in providing support from the new information systems enabling people to work at a particular time from any place. The participants can take part in the online meetings, share documents and applications irrespective of their position or location.
5. Gaining competitive advantage: Competitive advantage is that makes a firm lead over its opposing company and gain advantage of the development and application using information systems.
6. Improving productivity of objection: Tools for helping people to improve productivity using smart phones that can combined voice calls with web browsing, contact database, music, email and games to the applications of the software for eliminating the tedious work.