Question

What are the steps the hotel to take to understand the feedback of the guests?

Answer 1

Answer:

1. Talk to Them

2. Distribute Comment Cards

3. Scheduled Phone Calls

4. Ask for Feedback - We Care Cards

5. Encourage Facebook Discussion among Your Current and Past Guests

6. Twitter Listening

7. Online Review Sites

8. Send Customer Feedback Survey

9. Create a Follow-up Autoresponder

10. Surprise them with a Snail Mail

Explanation:

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