what are the top 10 principles of listening?
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Listening skills are an important part of effective communication. Last week's feature focused on communication skills and their importance in the workplace. ... Hearing is the physical ability, while listening is a skill. Listening skills allow one to make sense of and understand what another person is saying.
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Stop Talking. Don't talk, listen. ...
Prepare Yourself to Listen. Relax. ...
Put the Speaker at Ease. Help the speaker to feel free to speak. ...
Remove Distractions. Focus on what is being said. ...
Empathise. ...
Be Patient. ...
Avoid Personal Prejudice. ...
Listen to the Tone.
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