Question

what are two main Support Center of a hotel?​

Answer 1

Support centers, also referred to as cost centers, include the housekeeping, accounting, engineering and maintenance, and human resources divisions. These divisions do not generate direct revenue, but provide important support for the hotel's revenue centers.

Answer 2

The two main support centres of a hotel are the front office and the back office.

• The front office is in charge of overseeing all interactions with guests, including bookings, check-ins, check-outs, concierge services, and answering questions and resolving issues. It is crucial in fostering a positive guest experience because it is frequently the first point of contact for visitors.

• The management of the hotel's administrative and operational tasks, such as accounting, human resources, sales and marketing, maintenance, and security, falls under the purview of the back office. It is crucial for ensuring the hotel runs smoothly and helping the front desk deliver top-notch guest services. The front office and back office collaborate to support the hotel's general operations and improve the guest experience.

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