Question

What benefits can a business have if a worker or customer service provider, anticipates the customers needs?

Answer 1

Answer:

If a worker or a customer service provider anticipates the needs of a customer, they may be able to better orient their approach and services accordingly. By providing the customer the ability to fulfill several of their needs from the business stands a better chance of gaining that customer.

Answer 2

The benefit of a business during anticipation of the customer is proactiveness by the customer service or worker.

• In a survey, it was found that almost 50% of customers expect proactiveness of the service in order to obtain the desired outcome.
• Instead of postponing or not receiving the calls, it is always better to provide suggestions when the customer is anticipated.
• In this way, the business is not losing the customer instead it is saving the trust and respect of the customers' needs.
• Losing a customer is equivalent to losing profit.