Question

What do you think are the roles of technical/ help desk support or sales

support in your “new normal schooling” that can be useful both in online and

modular learning? ( right answer pls)​

Answer 1

Working with customers/employees to identify computer problems and advising on the solution. Logging and keeping records of customer/employee queries. Analysing call logs so you can spot common trends and underlying problems. Updating self-help documents so customers/employees can try to fix problems themselves.

Answer 2

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Working with customers/employees to identify computer problems and advising on the solution. Logging and keeping records of customer/employee queries. Analysing call logs so you can spot common trends and underlying problems. Updating self-help documents so customers/employees can try to fix problems themselves.