what do you think is the scenario? how do you call that conversation?
Answers
Answer:
They can taunt, insult, and generally make a call center agent feel like a je.rk. With little regard for your rights or fee.lings, they tend to in.terrupt, thre.aten, and refuse.
Answer:
They can taunt, insult, and generally make a call centre agent feel like a jerk. With little regard for your rights or feelings, they tend to interrupt, threaten, and refuse.
Explanation:
Anyone could experience both of these call centre challenges at some point in your career.
Therefore, during training sessions, seminars, or group gatherings, we encourage students to think about such scenarios and role-play whenever feasible.
This gives you the chance to talk about recommendations on how to handle these circumstances and other call centre problems.
You'll notice that none of these circumstances will ever be clear-cut.
That is what distinguishes your position as a call centre representative from others.
A caring, sympathetic, experienced, and skilled call-centre representative will be able to change their approach to each and every case because no two are the same.
To learn more about Conversation, visit:
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