Question

What do you understand by the term ‘service industry’; quote real life examples to support your answers

Answer 1

Answer:

1. “Life is for service.” – Fred Rogers

2. “To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett, Southwest Airlines President Emerita

3. “Strive not to be a success, but rather to be of value.” – Albert Einstein

4. “To keep a customer demands as much skill as to win one.” – American Proverb

5. “To give without any reward, or any notice, has a special quality of its own.” – Anne Morrow Lindeberg, Author and Aviator

6. “There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!” – Ben Cohen, Co-Founder Ben & Jerry’s

7. “Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?‘” – Brian Tracy, Author and Motivational Speaker