Question

What do you understand by the working of a

call center?​

Answer 1

Answer:

u have to make call to them wo are told you by u r boss

Answer 2

Answer:

Call centre is a service centre to provide information and support to a customer.It has trained consultants, high-quality telecom facilities, access to the Internet,and other online information.A large number of telephone calls are received and transmitted by trained customer service representatives.A typical call centre functions as follows-

• A customer uses a contact number (usually a toll-free number)that is connected to a customer support centre.

• When a call reaches the call centre,a trained customer service representative answers the customer.

• To make sure that the highest standards of customer service are delivered,the IT experts create the technology to support the call centre.

• With the increase in world-wide connectivity,it makes no difference whether the call centre is located in the local city of the customer or anywhere else in the world.