Question

What do you understand by the working of a call centre?
What is the basic requirement of IT enabled services​

Answer 1

Answer:

1)-A call center works as a vocal communication channel that customers use to report requests or complaints to a business. Customer support and service representatives who work in the call center field phone calls made from customers who need help addressing a specific issue.

2)-ITeS includes: Customer Interaction services -including call center facilities with adequate telecom infrastructure, trained consultants, access to requisite databases, Internet and other online information infrastructure to provide information and support to customers