what does active listening involve ? how does one bring active listening into practice to overcome communication barrier
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Answer:
The active listening technique is used to improve personal communications in organizations. Listeners put aside their own emotions and ask questions and paraphrase what the speaker says to clarify and gain a better understanding of what the speaker intends to say.
Different degrees of summarising result in different levels of active listening as perceived by the speaker.
A listener may simply repeat what they hear. This is the lowest level of active listening and is generally not very effective.
A listener may paraphrase using many of the same words and same sentence structure. This demonstrates at least some internal reasoning about the subject matter. Listeners who paraphrase are likely to be seen as engaged by the speaker.
A listener who reflects on what the speaker says and the emotions which the speaker displayed and uses their own words and own sentence structure, sometimes in the form of questions, demonstrates total engagement. That perceived high level of engagement earns them trust from the speaker.
Active listening is a good thing to do when we want to communicate well with people and earn their trust and respect. From the foregoing, it is also a simple thing to do. Then why do so few people do it? Why are so many people poor at listening?
What are the barriers to being an active listener?
Barriers to Active Listening
Barriers to active listening are generally different kinds of noise. Some specific examples of noise in the office are:
Ringing phone
Difficult customers or co-workers
Traffic
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