Question

What dose it mean to empathies with the customer?

Answer 1

Empathy is the ability to understand and share the feelings of another. It is the act of putting yourself in others' shoes and seeing a problem from their point of view. In customer service, empathy is the ability to have a human interaction with a customer. ... It just means that you understand their truth.

Answer 2

Empathy is the ability to understand and share the feelings of another. It is the act of putting yourself in others' shoes and seeing a problem from their point of view. In customer service, empathy is the ability to have a human interaction with a customer. It just means that you understand their truth.