Question

what is a call centre
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Answer 1

Answer:

A call centre is a department or an office in which incoming and outgoing telephone calls from both new and existing customers are handled by a team of advisors, otherwise known as agents. It is traditional for companies of a larger size to have call centres for the purposes of: Offering customers support.

Explanation:

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Answer 2

Answer:

A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.