What is a Digital Worker
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A digital worker is software designed to model and emulate human job roles by performing end-to-end job activities using automation and AI-based skills. ... Digital workers can understand, decide and act to automate job roles as opposed to simply acting to automate individual tasks.
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- Previously, the term "digital worker" referred to a human employee with digital skills; however, the market has recently defined it as a category of software robots that are trained to perform specific tasks or processes in collaboration with their human colleagues.
- A digital worker is a combination of intelligent automation or IA building blocks that work alongside employees, such as conversational intelligence and robotic process automation or RPA.
- They comprehend human intent, respond to questions, and act on the human's behalf, granting humans control, authority, and a better experience.
- It is an automated team member who has been trained to carry out a business process just like any other employee, but faster and with fewer errors.
- In the future, all teams will include digital workers in addition to humans.
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