Computer Science, asked by Rishabhu762, 5 hours ago

What is a good indicator of a CRM software’s customization capability?

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Answered by arth696

Answer:

To deliver ease of customization, CRM systems must exemplify the following characteristics: system extensibility, including database, user interface and business logic; ease of end-user configurability; an integrated development environment; support for industry-standard customization tools; upgradability of all

Answered by zeelsharma1203

Answer:

A CRM capability is an abstraction of the underlying functionality and process and captures what CRM does and can do. A capability is a business architecture term, and a CRM capabilities model is an integral part of the business architecture deliverables.

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