What is a key differentiator of Conversational Al?
1.It uses a keyword-based search on a pre-defined database and quickly answers user's
questions, reducing time-to-market.
2.It has a persistent 24/7 presence which can be used to deflect text-only queries until being
answered by a help desk representative.
3. It follows IF/THEN routine on a pre-defined flowchart to select the best answer for the user
questions.
4.It implements Natural Language Understanding (NLU) and other human-like behaviors to
converse and engage with users.
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What is a key differentiator of conversational Al?
Another key conversational AI differentiator lies within the features and capabilities of the platform. Currently, chatbots can be deployed on relatively simple rule-based principles or more complex AI-based platforms.
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