Question

What is a service contract between a vendor and a client that specifies what services will be provided, the responsibilities of each party, and any guarantees of service?

Answer 1

Service Level Agreement (SLA)

Explanation:

• SLA stands for Service Level Agreement, it is a commitment among the client and the service provider. Specific aspects or elements of the service, which are responsibilities, quality and availability are agreed among the service user and the service provider.

• The most common or usual component of the SLA is that the services are provided to the client as agreed or mentioned upon the agreement or contract.

• Therefore, SLA, is the service contract among the client and the vendor.