What is an important & valuable asset for a person ?
Answers
Your people ARE your most important asset! They determine the customer experience. If it's good you win, if it's poor you lose. It's really that simple.
When a problem call is made, for example, the customer support representative becomes the customer's primary service provider. From that time on, that staff member becomes the Company for that customer - that customer will judge the value of doing business with you by the experience they have with that customer support representative.
In this instance, the customer support representative is the Company's most important resource. The same can be said of operations staff that build and deliver the products and services that you provide to your customers. Virtually every staff member determines how stakeholders respond to the Company in the marketplace. They become the Company when they "touch" the customer.
Want to fix things and begin to act like your people are your most important asset? Here are some things that you'll need to be prepared to do:
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Explanation:
health and education....