What is an instant message?mention it’s advantages
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Unlike emails where you have to wait for messages to download from the server, use of instant messaging allows you to communicate with users in real time. ... Instant messaging could also be used for faster internal communications too....
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Instant messaging programs provide the ability to communicate quickly and easily with clients, employees and vendors without picking up the phone or leaving your computer. These programs offer a number of benefits over other forms of communication, but they also have their disadvantages.
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