What is automatic number?
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Automatic number identification (ANI) is a telephone network that passes the number of the phone the caller is using to the call centre, real-time. ANI is a feature of telecommunication network allowing telephone to show the number of the calling party. ANI is a part of Wide Area Telephone Service (WATS). It is an advanced feature of a telecommunication network, which is used by outsourced call center service providers to identify the directory number (DN) of a customer or subscriber.
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