what is better BPO or KPO ? plz explain it properly.
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Answer:
BPO is less complex, is driven by volumes and requires the expertise of the process, whereas KPO is more complex, requires expertise in knowledge and deals with insights, experience and expertise. BPOs hire employees that have basic education, strong communication skills and general computer knowledge.
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KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. The processes which are outsourced to KPOs are usually more specialized and knowledge based as compared to BPOs.
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