Business Studies, asked by asensojoycelyn8058, 1 year ago

What is business continuity plan in contact center?

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Answered by Anonymous

Before we go deeper into the topic, let's quickly clarify what a Business Continuity Plan (BCP) is. A Business Continuity Plan ensures that business processes can continue during a time of emergency or disaster, such as power outage, cyber attack, data breach or natural disasters.

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