What is Citizen centric administration. 1)Setting up of new institutional mechanisms to redress citizens’ grievances.
2) Public servant centric
3) Non - Transparency system
4) Over power to Public officer
Answers
Answer:
Citizen-Centric Administration means placing citizens at the centre of modern public administration. This can be achieved by addressing the immediate concerns of citizens i.e. transparency, efficiency, stability and continuity in the governance systems. The Government at all levels has endeavoured to provide a citizen-centric administration by
Providing Robust Legal Framework
Creation of Institutions such as Lokayuktas, National Human Rights Commission (NHRC), National Women’s Commission (NWC), National Consumer Disputes Redressal Commission etc.
The 12th Report of 2nd Administrative Reforms Commission (ARC) extensively dealt with Citizen Centric Administration. Veerappa Moily was the chairperson of the 2nd ARC.
Explanation:
Core Principles of Citizen-Centric Administration
2nd Administrative Reforms Commission (ARC) has given the following core principles for making Governance citizen-centric.
Rule of Law – Zero Tolerance Strategy
Making Institutions vibrant, responsive and accountable.
Decentralization
Transparency
Civil Service Reforms
Ethics in Governance
Process Reforms
Periodic and independent evaluation of the quality of Governance.
To Make the Administration more Citizen-Centric, the 2nd ARC has examined the following strategies, processes, tools, and mechanisms.
Re-engineering processes to make Governance ‘citizen-centric’.
Adoption of Appropriate Modern Technology
Right to Information
Citizens Charters
Independent Evaluation of Services.
Grievance Redressal Mechanisms
Active Citizens Participation – Public-Private Partnerships
Concept of Citizen-Centric Administration
The concept of good governance existed even during the days of Chanakya. He had mentioned it elaborately in Arthashastra. Citizens centric administration lies on the foundation of good governance. Good governance is made up of the following 8 attributes.
Accountable
Transparent
Responsive
Participatory
Consensus Oriented
Follows Rule of Law
Effective and efficient
Equitable and Inclusive.
4 Main Pillars of Good Governance
Good governance aims at providing public services effectively, efficiently, and equitably to the citizens. Good governance aims at providing an environment in which all citizens irrespective of caste, class, and gender can develop to their full potential.
Ethos (of service to the citizens)
Ethics (Honesty, Integrity, and Transparency)
Equity (Treating all citizens alike with empathy for weaker sections)
Efficiency (Speedy and effective delivery of service without harassment and using ICT increasingly).
Barriers to Good Governance
There are many barriers to good governance as per the 12th Report of 2nd ARC. They are mentioned below.
Attitudinal Problems of Civil Servants – As per the 2nd ARC report Civil Servants have become inflexible, self-perpetuating, inward-looking.
Lack of Accountability – Very rarely disciplinary actions are initiated against delinquent officers. There is no performance evaluation structure.
Red Tapism – Bureaucracies have to adhere to rules and procedures which are important for good governance, however sometimes these rules and procedures are ill-conceived and cumbersome and they do not serve the very purpose of their existence.
Low Levels of Awareness of the Rights and Duties of Citizens – Awareness of rights and duties would ensure that officials and other citizens discharge duties effectively and honestly.
Ineffective Implementation of Laws and Rules – We have a large number of laws to protect the rights of the citizens and vulnerable sections of society, but the weak implementation of these laws erodes the faith of the citizens in the Government machinery.
Functions of Government
Functions of Government are wide-ranging and it can be classified into 5 types which are mentioned below.
Self Preservation – It is protecting from external and internal aggression. This function is discharged by the Government by raising and maintaining Police, Law Enforcement Agencies, and the Indian Armed Forces. They are empowered through legislation.
Supervision and Resolution of Conflicts – Here democracy must be strengthened, ensuring equity to all citizens, setting up conflict resolution mechanisms.
Socio-Economic Development – Bringing in measures so that the welfare of the weaker and vulnerable sections of the society are protected.
Regulation of the Economy – Adopting sound fiscal and monetary policies by the Government is one of the major duties.
Provision of Goods and Services – With the emphasis of Socio-Economic Development, Government are major providers of goods and services such as education, health and public distribution of food grains, etc.
Citizens Charters
The citizen charter program was launched in May 1997. As of February 2007, 650 citizen charters were developed by various departments and agencies of state governments