what is communication skills??
Answers
Answer: You need a Few important points for establishing good communication skills.
> Understanding the Basics.
> Planning Your Communications.
> Communicating Powerfully in Writing.
> Communicating Effectively Face-to-Face.
> Running Productive Meetings.
> Delivering Great Presentations.
Understanding the Basics
It's important to take a systematic approach to communication, given the wide range of channels that are available, such as emails, marketing materials, presentations, and other written and spoken forms.
Remember, communication is a two-way process: as well as talking or delivering a message, it's important to listen to the other person's response. , and there is plenty of help available for boosting your understanding of what people are trying to communicate to you.
For example, you can learn how to listen empathically, which demonstrates your attentiveness and understanding of what's being said.
Planning Your Communications
The purpose of Communications Planning is to get the right message to the right people, in the right way. It sounds simple, but many people fail to plan their communications properly. This can lead to misunderstandings, frustration and missed opportunities.
One effective approach is to use a strategy framework to identify and understand your audience, and think about how best to reach it. Don't make assumptions. Listen intelligently to what your audience needs. Ask the right questions in the right way, to get as much information as possible during the planning phase.
You can also try to engage people's emotions with storytelling . This is a powerful, persuasive technique that can be used both to inform the audience and to establish some common ground.
Communicating Powerfully in Writing
No one wants to waste time decoding badly written emails, rambling reports, or over-complicated messages. That's why effective writing skills are a must.
Your written communications compete with many other messages, so you need to grab your readers' attention and ensure that they get important information as quickly as possible. This is where Inverted Pyramid Writing is useful, as it puts the key points at the top of your message.
Communicating Effectively Face-to-Face
Using small talk can put the other person at ease, but be sure to listen carefully to his responses. They can teach you a lot about his interests and values, and you can learn what kind of language to use to build rapport .
There may be times when you get "caught on the hop," for example if you find yourself having to answer an unexpected question, or being asked to cover for someone at a presentation at short notice. Our articles, Thinking on Your Feet and Impromptu Speaking Skills , can help you to handle these situations with confidence.
Running Productive Meetings
A meeting can be a forum for sharing great ideas, making bold decisions, and inspiring one another. However, in organizations where they're mishandled, people often consider them to be a poor use of their time. Effective meetings don't just happen, they require a specific set of communication skills. This Expert Interview podcast explores how to get more done in less time by simplifying and streamlining meetings.
Chances are, you've sat through meetings that drifted off topic, didn't have a clear objective, or were dominated by overbearing attendees. That can be tiresome, frustrating and unproductive, but it doesn't have to be that way. Our article, Running Effective Meetings , looks at how to keep your meeting well structured, focused on its goal, and efficient.
There's often a trade-off between paying attention to detail and keeping meetings streamlined. As a result, not every meeting will run to plan. If your meetings tend to wander off topic, you can use Dialogue Mapping to "restore order." This involves a facilitator, who records new ideas and comments on a whiteboard. Having a record of what was said is useful for future meetings. Also, when people see their statements written down, they feel that their points have been heard and don't need to repeat them.
Delivering Great Presentations
Being able to deliver a presentation is a key communication skill for managers, or for anyone with leadership ambitions. And even if you consider yourself to be an experienced "performer" in front of an audience, you should still look at areas where you can develop your skills further.
The first step is to plan thoroughly. You'll find delivering a great presentation much easier if you've taken the time to craft what you're going to say. It's also vital to pick a structure and style that suits your audience. Think about what visual impact you can make, too.
You need to keep your audience engaged, so you may find it helpful to use the techniques described in our article, The Ladder of Abstraction . This involves moving continually between tangible details and abstract concepts as you speak.