what is consumers proteston act 1986? mention its advantage
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Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.The act was passed in Assembly in October 1986
Consumer Protection Act, 1986An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected there with.CitationAct No. 68 of 1986Enacted byParliament of IndiaDate commenced24 December 1986
SOME ADVANTAGES FOR CONSUMERS ARISING FROM THE CONSUMER PROTECTION ACT
The Consumer Protection Act regulates the rendering of services and products in South Africa and deals with consumer frustrations such as poor services, over booking and irritating marketing phone calls.
How can consumers benefit from the Act:
Consumers may now COMPLAIN, COMPLAIN ,COMPLAIN
It is an informal process and consumers may go directly to the Consumer Tribunal to lodge a complaint without the need for an expensive attorney.Consumers may bring the actions themselves/ someone on their behalf may bring the action.
Consumers may cancel fixed terms agreements
Consumers are now allowed to terminate a fixed term contract at any time by giving 20 business days notice and a contract may not be automatically renewed at the end of the term.
It is important for the consumer to first inquire about the possible penalty prior to cancelling a fixed agreement and should the penalty be unreasonable the consumer may approach the Consumer Tribunal.
Consumers may refuse to accept unwanted communication
All consumers are allowed an opt out option when it comes to unsolicited emails/communications (spam). Companies can face major penalties if they pursue with unwanted communication despite a consumer`s express dissatisfaction with the communication.
Consumers may demand refunds for Over bookings
A supplier may not accept payment if he does not reasonably intend to supply the goods or services, or if he intends to supply goods or services which are substantially different. If there are over-bookings, consumers may claim a refund, together with interest, and compensation for any costs incurred as a result of the supplier�s failure to deliver.
Consumers may refuse to pay when an estimate was not provided/ approved
A supplier may not charge the consumer for any goods or repairs or maintenance services unless the supplier has first provided the consumer with an estimate which the consumer subsequently accepted.
No one can charge a consumer an amount if it was not disclosed and accepted by the consumer beforehand.
Consumers may demand to examine goods on delivery
Unless the consumer agrees differently with the supplier, the supplier has a duty to deliver the goods or services at an agreed date, time and place. The consumer must be afforded the opportunity on delivery to examine the goods.
Consumers may Return Goods
Consumers may return goods if the goods are defective or unsafe or if the goods were intended for a particular purpose and they are found to be unsuitable for such purpose.
Consumers may demand that a contract be in clear and understandable language and that the terms be explained
All contracts with consumers should be in plain language. Prices and terms must be fair, reasonable and just. Any provision resulting in a consumer accepting additional liability or acknowledging any fact, must be specifically brought to the consumer�s attention in a clear manner and in plain language at the time that the consumer concludes the agreement. It is therefore the responsibility of the supplier to ensure the consumer understands the contract fully and that there are no misrepresentations.
hope it helps
Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.The act was passed in Assembly in October 1986
Consumer Protection Act, 1986An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected there with.CitationAct No. 68 of 1986Enacted byParliament of IndiaDate commenced24 December 1986
SOME ADVANTAGES FOR CONSUMERS ARISING FROM THE CONSUMER PROTECTION ACT
The Consumer Protection Act regulates the rendering of services and products in South Africa and deals with consumer frustrations such as poor services, over booking and irritating marketing phone calls.
How can consumers benefit from the Act:
Consumers may now COMPLAIN, COMPLAIN ,COMPLAIN
It is an informal process and consumers may go directly to the Consumer Tribunal to lodge a complaint without the need for an expensive attorney.Consumers may bring the actions themselves/ someone on their behalf may bring the action.
Consumers may cancel fixed terms agreements
Consumers are now allowed to terminate a fixed term contract at any time by giving 20 business days notice and a contract may not be automatically renewed at the end of the term.
It is important for the consumer to first inquire about the possible penalty prior to cancelling a fixed agreement and should the penalty be unreasonable the consumer may approach the Consumer Tribunal.
Consumers may refuse to accept unwanted communication
All consumers are allowed an opt out option when it comes to unsolicited emails/communications (spam). Companies can face major penalties if they pursue with unwanted communication despite a consumer`s express dissatisfaction with the communication.
Consumers may demand refunds for Over bookings
A supplier may not accept payment if he does not reasonably intend to supply the goods or services, or if he intends to supply goods or services which are substantially different. If there are over-bookings, consumers may claim a refund, together with interest, and compensation for any costs incurred as a result of the supplier�s failure to deliver.
Consumers may refuse to pay when an estimate was not provided/ approved
A supplier may not charge the consumer for any goods or repairs or maintenance services unless the supplier has first provided the consumer with an estimate which the consumer subsequently accepted.
No one can charge a consumer an amount if it was not disclosed and accepted by the consumer beforehand.
Consumers may demand to examine goods on delivery
Unless the consumer agrees differently with the supplier, the supplier has a duty to deliver the goods or services at an agreed date, time and place. The consumer must be afforded the opportunity on delivery to examine the goods.
Consumers may Return Goods
Consumers may return goods if the goods are defective or unsafe or if the goods were intended for a particular purpose and they are found to be unsuitable for such purpose.
Consumers may demand that a contract be in clear and understandable language and that the terms be explained
All contracts with consumers should be in plain language. Prices and terms must be fair, reasonable and just. Any provision resulting in a consumer accepting additional liability or acknowledging any fact, must be specifically brought to the consumer�s attention in a clear manner and in plain language at the time that the consumer concludes the agreement. It is therefore the responsibility of the supplier to ensure the consumer understands the contract fully and that there are no misrepresentations.
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ANSWER-:
The Consumer Protection Act, 1986 (68 of 1986) is a milestone in the history of socio-economic legislation in the country.
ADVANTAGES OF CONSUMERS PROTESTON ACT-:
1)The main objective of the new law is to provide for the better protection of the consumers unlike existing laws which are punitive or preventive in nature.
2)The Act intends to provide simple, speedy & inexpensive redressal to the consumer's grievances.
The Consumer Protection Act, 1986 (68 of 1986) is a milestone in the history of socio-economic legislation in the country.
ADVANTAGES OF CONSUMERS PROTESTON ACT-:
1)The main objective of the new law is to provide for the better protection of the consumers unlike existing laws which are punitive or preventive in nature.
2)The Act intends to provide simple, speedy & inexpensive redressal to the consumer's grievances.
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