Question

What is conversational AI?

Answer 1

Answer:

Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale. On this page, you'll find a deeper explanation of conversational AI as well as links to additional resources.

Explanation:

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Answer 2

Answer:

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Conversational AI is the technology that makes that possible. ... It allows artificial intelligence (AI) technologies like chatbots to interact with people in a humanlike way. By bridging the gap between human and computer language, it makes communication between the two easy and natural.